Form attachments are not being saved in google drive

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    MastersEssay
    Asked on July 10, 2019 at 11:00 PM

    Hello,

    Our order forms are integrated to our google drive. However, only the PDF copy of the form are being submitted to the google drive. The uploaded attachments in the order form are not being saved at all.

    We want to have the attachments saved in google drive as well. We used to have these feature before but now, it is not saving the files anymore.

    Can you please advise how can we resolve this? 

     

    Thank you,

    Angela

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    jherwin
    Answered on July 11, 2019 at 02:48 AM

    We are sorry for the inconvenience this may have caused. I tested the google drive integration on my end and it is working fine. Could you please try reintegrating the form to your google drive and see if it fixes the issue you are experiencing?

    Guide: How-to-Integrate-a-Form-with-Google-Drive

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    MastersEssay
    Answered on July 11, 2019 at 06:43 PM
    Hello,
    Please check the latest submission that we have for the order form (attached). I can see that the attachments are saved in the form, however these attachments were not uploaded to google drive, only the PDF copy of the form was saved in our drive.
    Can you please check how can we resolve this?
    Angela
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    jherwin
    Answered on July 11, 2019 at 09:46 PM

    Hello Angela - Have you tried to disconnect and reconnect the form to your google drive? If not, please try it and see if that fixes the issue.
    1562895957remove.png
    Click the remove integration and add it again to your form.

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    MastersEssay
    Answered on July 11, 2019 at 10:43 PM
    Yes, I already did that before I sent my first e-mail. I disconnect and connect the integration.
    I also tried logging off the google drive and jotform account but it doesn't work.
    Angela
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    jherwin
    Answered on July 12, 2019 at 12:09 AM

    Could you please let us know the form URL to which this issue is related to?  Also, could you let us know if we can send a test submission to the form to test it from our end?

    Looking forward to your response.