Jotform blocked in some countries

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    TheGlobalSchool
    Asked on July 19, 2019 at 11:43 AM

    Hello team. 


    Basically, your forms are blocked in some countries, I don´t know why and I don´t know the reason, but you should check it out. 


    I´ve received the same problems from Mexico and Honduras. They just cannot access the form.  Do they need to have some software installed or unblock some firewall? 



  • Profile Image
    jherwin
    Answered on July 19, 2019 at 12:54 PM

    I did check the form URL and I am able to access form without any problem. 

    We have not received any similar report from users in Mexico. Please ask your user to check if there is anti-virus or firewall which is blocking the form URL. Please ask them to temporarily disable anti-virus and firewall and then test the form again to see if that solves the issue.

    We will wait for your response.

  • Profile Image
    TheGlobalSchool
    Answered on August 01, 2019 at 12:43 PM
    Attached screenshots of the error. In this case, I send the link to
    download a picture from jotform attachments.
    It seems the problems only happen in Mexico. Are you servers blocked there?
    ...
  • Profile Image
    VincentJay
    Answered on August 01, 2019 at 02:16 PM

    Hi,

    We didn't receive the attachment image. If you want to post a screenshot in the Support Forum, please follow this guide:

    How-to-Post-Screenshots-to-Our-Support-Forum

    Could you please provide the IP address of those who cannot access the form? You can use the link below to get the IP address: 

    https://www.whatismyip.com/

    We'll wait for your reply. Thank you.

  • Profile Image
    TheGlobalSchool
    Answered on August 02, 2019 at 10:43 AM
    Attache one more screenshot from another person. This is the 10th person
    from Mexico who cannot see my form. What is the problem then? Is the
    Mexican internet provider blocking your forms from EU?
    Your Public IPv4: 187.148.208.32
    Location: Tepatitlan de Morelos, JAL MX
    ISP: Uninet S.A. de C.V.
    ...
  • Profile Image
    BJoanna
    Answered on August 02, 2019 at 11:33 AM

    We cannot see your screenshots. Please note that the files that are attached inside of an email will not be shown here on the forum. You need to open this thread and upload your screenshots.

    How to Post Screenshots to Our Support Forum

    I whitelisted the IP address you provided. 

    You can provide your users with a link of your standalone form to see if that will make any difference. 

    You can also change the subdomain of your form. Please ask your users to try with the following links:

    https://form.jotformeu.com/form/91816766123360 

    https://www.jotformeu.com/form/91816766123360 

    https://form.jotform.com/form/91816766123360 

    https://www.jotform.com/form/91816766123360 

    https://www.jotform.me/form/91816766123360 

    You can also ask them to use a different network.