How do I get the URL of the form submitted by certain respondent?

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    kentzo
    Asked on August 01, 2019 at 08:05 AM

    I encountered issues where I can find the submission entry inside the View Submissions table. However the respondent did not get any of the email, and also myself did not get the notification emails. I am using my own SMTP mail server to send out the notification email. In this case, what are the way for me to retrieve the URL of these submission?

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    gerardw
    Answered on August 01, 2019 at 08:28 AM

    Just add the Get Form Page URL widget into your form. This will fetch the URL of the submission - https://widgets.jotform.com/widget/get_form_page_url.

    You can also check the form analytics to check the user's responses and from where they provided the response: Understanding-Form-Analytics-and-Ways-on-How-to-Get-Your-User-s-Info 

    But, with respect to your issue, you could check the email log in your account to check what emails were triggered - How-to-View-All-Your-Form-Email-History

    However the respondent did not get any of the emails, and also myself did not get the notification emails.

    Could you let us know in which form you are facing this issue? Also since when has this issue started? Is this being faced by all your users or only certain persons?

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    kentzo
    Answered on August 02, 2019 at 12:09 AM

    This form.

    https://form.jotform.me/kentzo/bobaicecream 

    Only certain persons I did not receive their email, the respondent also told me they never received,

    One of the example is reply from this respondent evekitty@hotmail.com

    15647189132019-08-02 12_07_30-JotForm · 


    I stopped the form when it reaches 100 submissions ,using the countdown widget, i think mainly towards the end of the 100 submissions, I encountered this issues. around 5 to 6 respondents did not receive any emails.

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    Kiran
    Answered on August 02, 2019 at 01:32 AM

    As I check the email history log, the email for the specified user has been sent from our end without any issue. 

    156472363602082019_100839.png

    Please check the SMTP settings of the sender email in your account if the password or other settings are changed.

    https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    You may also try changing the sender email to Jotform default address and see how it works. Please get back to us if you need any further assistance. We will be happy to help. 


  • Profile Image
    kentzo
    Answered on August 02, 2019 at 04:51 AM

    And i encountered exceptionally slowness when trying to edit the form. Can you look into it ?
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    VincentJay
    Answered on August 02, 2019 at 05:08 AM

    To avoid confusion, I decided to move your new issue to a new thread. Please wait for my reply on this link:

    https://www.jotform.com/answers/1913441

    Thank you.