The form is slow when trying to edit it

  • kentzo
    Asked on August 2, 2019 at 5:05 AM
    And i encountered exceptionally slowness when trying to edit the form. Can you look into it ?
  • VincentJay
    Replied on August 2, 2019 at 5:10 AM

    Could you please share the form URL and the submission ID so we can try to replicate the issue?

    To find the form URL, please check this guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    To find the submission ID, please follow this guide: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    Thank you.

  • kentzo
    Replied on August 2, 2019 at 6:36 AM

    The slowness is experienced when I am in my login panel trying to edit a form. The form that is slow is 

    the following.

    https://www.jotform.com/build/92031570340445

  • Girish JotForm Support
    Replied on August 2, 2019 at 7:34 AM

    I checked your account from your login panel and under the "Edit form" option. Initially, the form opened slow. After clearing your form cache, now it loads fine. However, there is a bit of slowness and I think that this is mainly due to customization done on the question labels in all the form fields.

    Related Guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    Please check and let us know.