How can I delete an outstanding PayPal invoice send through Jotform?

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    Fleury
    Asked on August 12, 2019 at 12:02 PM
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    Richie_P
    Answered on August 12, 2019 at 12:29 PM

    It seems you may have an active subscription in PayPal with  the Bronze monthly plan I-STX7DHCTW4ME.

    To cancel your subscription kindly go to your PayPal account and follow this guide:-How-Can-I-Cancel-My-PayPal-Subscription

    Once you have canceled the subscription, let us know at this thread so that we can process the refund.

    Hope this information helps.

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    Fleury
    Answered on August 12, 2019 at 12:32 PM

    I don't want to cancel my subscription!  I was testing out the PayPal invoicing option on some of our forms, and I would like to clear them out.  I guess I need to rephrase the question!

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    BDAVID
    Answered on August 12, 2019 at 12:59 PM

    The payment submissions count cannot be reset. The counter resets automatically the first day of each month.

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    Fleury
    Answered on August 12, 2019 at 01:09 PM

     I just want to clear the invoices out of my own PayPal account, but PayPal won't allow it.

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    BDAVID
    Answered on August 12, 2019 at 01:33 PM

    This cannot be done from Jotform's end. Please contact PayPal support in order to get assistance on clearing the outstanding invoices.