Form fields are off in body of email, but not PDF

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    Asked on August 14, 2019 at 09:22 AM


    We added some new form fields to our Employment Application form and the fields were off in the body of the email and not showing up in the PDF download at all. When downloading directly from jotform, they appeared. I cleared the form cache and reset the settings under customize pdf, and they now appear on the pdf but are off on the email. Attached is an example from the email.

    The questions should read:

    "Social Security Number"

    "Drivers license number"

    "State of Issuance"

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    Answered on August 14, 2019 at 10:41 AM

    Normally, when form fields are edited, they automatically get added into the email notification. But, when the email content is modified, that integration breaks and then the fields do not get updated.

    Hence, please try to reintegrate the email into the form (i.e. delete and add it back). Once done, please enable the PDF attachment option too. 

    Related Guide: How-to-Delete-Notifications-Autoresponder 

    This should update the email with the correct entries. Do try and let us know how it goes.