How can I send myself a copy of the complete form I have sent my client

  • Profile Image
    paul214365
    Asked on August 14, 2019 at 11:42 AM

    I have a document that clients sign via e-signature

    However I only get sent the summary not the complete form with the wording logo etc

    Can I get the full signed document sent to me?

    Also the signature does not download and display the signature is there a way of getting the signature to show ? I am using a c and a pc

  • Profile Image
    BJoanna
    Answered on August 14, 2019 at 01:20 PM

    Please note that the Text fields will not be included inside of the Email Alerts. If you want to display the text from the text field inside of the Email Notification, you will have to edit it and add it. You can also edit the Email Notification and add your logo. 

    How to Edit the Email Template for Notifications and Autoresponders

    If you delete the Existing Notification and create a new one, the logo will be automatically added. 

    The signatures should also be included by default. I tested your cloned form and the signatures are shown on my end.

    1565802768signature.PNG

    Instead of customizing the Email Notification, I would suggest you to create a PDF document and attach it to your Email Notification.

    How to Customize PDF Submissions Report

    1565803174pdf2.PNG

    All Text fields and signatures will be shown inside of the PDF report that you will receive when your form is submitted.