Why are payments showing up as custom amount on Square?

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    thecharmingcatcafe
    Asked on August 20, 2019 at 09:52 PM

    How do I set a form to send relevant text to the payment system? Everything from Jotform comes in as "custom amount." 

    Thanks!

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    Vanessa_T
    Answered on August 20, 2019 at 11:30 PM

    Can you please share to us the URL of the form that you're working with? Also can you please share a screenshot of where the "custom amount" text is being displayed?

    How-to-Post-Screenshots-to-Our-Support-Forum


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    thecharmingcatcafe
    Answered on August 21, 2019 at 04:58 PM

    Here is the URL to one of the forms: https://form.jotform.com/81846691787173

    I see Custom Amount and uncategorized. I cannot figure out how to distinguish the items sold through JotForm.

    1566421041Square-CustomAmtUncategorized.

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    Kevin_G
    Answered on August 21, 2019 at 06:46 PM

    I have checked your form and it seems to be using Square. Unfortunately, their API does not allow to send custom names to the payments, that's why they are sent as "custom amount" on the transaction, for reference, you may use the transaction ID shown on the submissions page. 

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    Kevin_G
    Answered on August 21, 2019 at 06:46 PM

    I have checked your form and it seems to be using Square. Unfortunately, their API does not allow to send custom names to the payments, that's why they are sent as "custom amount" on the transaction, for reference, you may use the transaction ID shown on the submissions page.