Unable to open Submissions page, it says site cannot be reached

  • bashok
    Asked on August 22, 2019 at 9:51 AM

    Hi!


    I am not able to get to the view submissions tab on any of my jotforms. It says site cannot be reached. 

    Please advise.


    Thanks,

    Vinayak

  • John_Benson
    Replied on August 22, 2019 at 11:39 AM

    We are currently not experiencing any issues related to viewing submissions. Based on the error message that you've received, it is possible that you got disconnected with your internet connection.

    Please try it again and if the issue persists, try the following:

    1. Logout from JotForm and restart your browser. After that, log back into JotForm and open the submissions page. Here's how: How-to-View-Form-Submissions.

    2. Disable any browser add-ons or extensions.

    3. Try using another browser just to check if it will work or not.

    4. Try accessing JotForm website > Submissions page using another computer or mobile device.

    If you're still experiencing this problem, then let us know so that we can further assist you. If possible, please provide a screenshot of the issue.

    Hope that helps.