Why my email address is in the bounce list?

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    Asked on August 29, 2019 at 02:37 AM


    Each time I log in I get a message saying that my email address is bouncing.  Even though can send test emails about forms to myself perfectly fine.  Can someone explain why this is happening?

    Kind regards,


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    Answered on August 29, 2019 at 09:54 AM

    I checked the email associated with your account and here's the result:

    admin@y*****ociety.org.au is IN  the bounce list 
    Reason(s) : smtp; 550 5.7.1 Rejected by spam filter

    What I would suggest you is to follow this guide so you avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues

    Another option is to set up your custom sender email address using the SMTP method, this way you will avoid emails being blocked because security filters, you will also have more control over how the emails are sent. 

    Here's the guide that will help you to set up the SMTP sender in your form: How-to-Setup-SMTP-for-a-Form

    I have now removed your email address from the bounce list so you should receive the next emails successfully.