Changing my billing info

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    Asked on September 09, 2019 at 02:45 PM

    How do I change my billing info from Paypal to my business credit card? I do not want to use Paypal any longer as it is not linked to my business credit card

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    Answered on September 09, 2019 at 03:30 PM

    Hi @amykfellows,

    Unfortunately, PayPal subscriptions cannot be switched to other payment methods, so in order to do that you'll have to have to first cancel your PayPal subscription and then you can upgrade again using your credit card account.

    1. Log in to your PayPal Account

    2. Find the latest payment you've made to Jotform

    3. Click on the subscription number for that transaction

    4. Click on "Cancel Subscription" button

    Once you have canceled the subscription, you can re-subscribe from our Pricing Page using your credit card. The following guide below should help you on how to cancel your PayPal subscription.

    Guide: How-Can-I-Cancel-My-PayPal-Subscription

    Next, you will need to re-upgrade your account to the Bronze subscription with the new credit card.

    Guide: How-to-Upgrade-My-Account

    Please let us know if you have any further questions.

    Thank you