PayPal Checkout option: Unable to submit the Form with the error "Expected an order Id to be passed"

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    MusicWorshipCon2019
    Asked on September 12, 2019 at 08:21 AM

    The registration options appear to be generating an error on my form.  I'm not sure what's wrong.  I have attached a screenshot and link to the form.

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    roneet
    Answered on September 12, 2019 at 09:50 AM

    Could you please disconnect the PayPal account and connect it once again to see if you still experience any issues.

    Let us know if you are still experiencing any further issues so that we can take another look into your Form?

    Thanks.

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    freerangefoodcoop
    Answered on September 12, 2019 at 11:52 AM

    Good morning, we are having this same issue and have narrowed it down to when the purchase is made on a mobile phone. Our settings are set at "User defined amount". We are able to complete the purchase on computers.

    I have disabled and reset the PayPal element up a few different times.

    Thank you for any help you can offer.

    Form URL: https://form.jotform.com/92505108437152

     

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    roneet
    Answered on September 12, 2019 at 01:33 PM

    I noticed you have already raised another concern here in this thread:

    https://www.jotform.com/answers/1961981

    We will address you here shortly.

    Thanks.

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    TamiC78
    Answered on September 12, 2019 at 01:35 PM

    I'm having a similar issue with getting my square payment to process. 

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    Kiran
    Answered on September 12, 2019 at 02:54 PM

    @TamiC78,

    I see that you have opened a separate thread with the Square payment issue. If you are referring to a different issue, we request you to open a new thread with more information along with the form ID and a screenshot so that we can guide you in the right direction.

    Thanks!

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    roneet
    Answered on September 12, 2019 at 10:06 PM

    @MusicWorshipCon2019

    We have escalated the issue to our development team. We will keep you updated on this issue as soon as we receive any news.

    Thanks.

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    Sarah Verke
    Answered on September 12, 2019 at 10:08 PM

    Thank you.

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    roneet
    Answered on September 12, 2019 at 11:22 PM

    @freerangefoodcoop@gmail.com

    We will address you in your original thread:

    https://www.jotform.com/answers/1961981

    We have escalated the issue in this thread for the user MusicWorshipCon2019.

    Thanks.

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    MusicWorshipCon2019
    Answered on September 13, 2019 at 12:58 PM

    Thanks!

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    roneet
    Answered on September 13, 2019 at 01:26 PM

    Could you please try deleting the PayPal Integration and then add once again to see if this resolves the issue.

    But please note deleting the field will also delete the submissions for that field so before deleting the integration please take a backup of the submissions.

    Before deleting make sure you have taken a backup of the submissions as submissions once deleted could not be restored again.

    Exporting submissions: For exporting submissions from each form individually, please follow this guide:

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    Let us know how it goes.

    Thanks.

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    MusicWorshipCon2019
    Answered on September 13, 2019 at 08:55 PM

    It's working now.  

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    JohnRex
    Answered on September 13, 2019 at 09:34 PM

    We're glad to know that the issue is fixed now.

    Would you want us to closed this ticket already? Or you can just observe it for a while, see if you'll not experience the same then let us know if we can already close the ticket.

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    sweetpeaduluth
    Answered on September 17, 2019 at 12:11 PM

    I'm getting the same error. Tried logging out of PayPal and then logging back in and I'm still getting the error... 

    15687367062019-09-17 11_10_58-Photograph

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    roneet
    Answered on September 17, 2019 at 12:33 PM

    @sweetpeaduluth

    We have moved your concern to a separate thread:

    https://www.jotform.com/answers/1967575

    We will address your concerns separately.

    Thanks.