Autoresponder not working

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    Asked on September 12, 2019 at 12:01 PM

    Hi, the Autoresponder does not work. What am I doing wrong?

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    Answered on September 12, 2019 at 02:05 PM


    Kindly try to create another autoresponder, then delete the current one, let's see if the issue still persists.

    I have further checked the settings of the autoresponder on your form, I can see that you have added your own email address on the Sender Email. If creating another autoresponder fails, then try to use Jotform's email address as the Sender Email.

    1568310966Sender email.JPG

    Setup the SENDER EMAIL. Please note that it is strongly recommended to keep as the Sender Email because this helps to ensure that the Autoresponder is not identified by the recipient's email provider as spam.

    For your reference: Setting up an Autoresponder Email

    But if you want to use your own email address as the Sender Email on your autoresponder, I would recommend to set up an SMTP email address. Please refer to this guide: How to Setup SMTP for a Form

    I hope this helps. Let us know if the issue still persists.