Unable to USE jotform

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    symetree
    Asked on September 14, 2019 at 05:15 AM

    Hi there!


    I am using jotform from last 2 years and now it is showing error "Form over quota"


    I am trying to upgrade my plane to bronze (19 USD per month) but it is showing error while doing that.


    How can I update it ?

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    AshtonP
    Answered on September 14, 2019 at 06:06 AM

    Can you please provide us with a screenshot of what error you are getting while trying to upgrade so that we can assist you accordingly? Here is a guide to add screenshots to support forum: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

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    symetree
    Answered on September 16, 2019 at 03:43 AM
    this is the problem.
    [image: image.png]
    ...
  • Profile Image
    AshtonP
    Answered on September 16, 2019 at 06:37 AM

    Unfortunately, it seems that the screenshot that you have attached is not uploaded properly so it is not appearing at our end. Can you please give it one more try? Here is the guide: How-to-Post-Screenshots-to-Our-Support-Forum

    This is the reference guide for upgrading your account: How-to-Upgrade-My-Account

    Looking forward to your response.