Forms are not updating on website

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    Asked on September 17, 2019 at 12:34 PM

    I have a form that I've updated. It's embedded in wordpress. I've verified the form has updated on jotform. I've verified the embedded form is the same. I've tried in a different browser to eliminate cache issues. But the form is not updating. I'm seeing an older version of the form and I can't figure out why. 

  • Profile Image
    Answered on September 17, 2019 at 02:26 PM

    I cleared your forms cache. 

    Please check if the issue persists.

    If it does, please try re-embedding it and see if the problem re-appears.

    Thank you!

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    Answered on September 17, 2019 at 02:39 PM
    nothing changed at all.
    Scott, Syd, Dinah, Latifah, Tomoko & JJ the dog
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  • Profile Image
    Answered on September 17, 2019 at 04:21 PM

    I checked your webpage and the form's direct link, I can verify that it matches. Here's a side by side comparison:


    Have you tried different computers or mobile devices to check if you can replicate the issue?

    Please check the direct link of the form as well to see if it is updated on your end or not. Here's the link:

    If you're still having issues, then please try re-embedding the form using the iFrame method? Here's a guide:

    Also, are you using any plugins in WordPress that is related to Jotform?