Issues Downloading Completed Form

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    esweeney0
    Asked on September 22, 2019 at 07:09 PM

    Hello,


    I am trying to download a completed form from our On Premise Recap Submissions (URL is below). Specifically I am trying to download as PDF the one from today, 9/22. Every time I download it, I am unable to open it - it says there is an error and it cannot be opened. I have never had this issue before, I do this routinely and have not changed the computer I'm using or any software.

  • Profile Image
    Roneet
    Answered on September 22, 2019 at 11:45 PM

    I noticed you have sub-user access to the Form. Could you please ask the Form owner to re-add you if you are still experiencing the issue.

    I was unable to reproduce any issues while I checked from your account.

    Could you please share us the screenshot of the browser console:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    To post the Screenshot refer to this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Let us know the details so that we could assist you further.

    Thanks.