What is our current plan and payment method?

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    Asked on October 02, 2019 at 04:39 PM
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    Answered on October 02, 2019 at 05:22 PM

    Unfortunately, we do not provide phone support, but we will be happy to help you via this thread. 

    Please provide us the details about your questions, we will be happy to help. 

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    Answered on October 02, 2019 at 06:51 PM
    We are interested in seeing any documentation you may have on our business (users, contract, billing etc…..) The person that originally set up our Jotform account is no longer with us. We don’t know who to contact if we have any issues or questions. Are we on a rolling month to month contract? What do we pay and do we pay by credit card? Sorry to be in the blind but just really needing to get some sort of understanding.
    Thank you,
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    Answered on October 02, 2019 at 06:57 PM

    Your account username "DriveNowAutoCredit" is registered under your email address "***e@d***enowc**d**.com". It has a Bronze yearly subscription which renews each Aug 29th. 

    If you need to check the invoices, please follow this guide: https://www.jotform.com/help/329-How-to-Check-Invoices

    If you need to update the payment method, please follow this guide: https://www.jotform.com/help/330-How-to-Change-Billing-Credit-Card

    Let us know if you have more questions, we will be glad to assist you.