Unable to select dates on the calendar using mobile device.

  • info_Admin_info571
    Asked on October 14, 2019 at 4:24 PM

    Hi, We have been corresponding in relation to our jot form that ins't working well. Specifically the dates feature on mobile devices is causing issues. Every client who has filed in the form in the last 4 weeks has had at least one date error in the form. The clients tell us that the form won't allow them to enter dates, or to click a date they want to choose from the calendar, instead defaulting back to a different date. 


    The link is below. However from a computer everything seems fine. 

    https://form.jotformeu.com/91012545344348

  • KrisLei Jotform Support
    Replied on October 14, 2019 at 5:15 PM

    Hi,

    I have cloned your form and tried to access it on my android phone but I'm unable to replicate the issue. Is the form embedded on a website? If it is, please try to re-embed your form using iFrame codes

    Kindly also try to clear your form cache and let us know if the issue still persists.

    For your reference: How to Clear Your Form Cache

    Looking forward to your response.