How can I access 24 month historical usage information?

  • traceydorr
    Asked on October 28, 2019 at 2:58 PM
  • Kevin Support Team Lead
    Replied on October 28, 2019 at 4:55 PM

    I have checked your account and it shows there are only 2 submissions, upon checking the account activity logs it seems like the submissions have been deleted:

    15722959112019 10 28 14h50 48 Screenshot 10

    Unfortunately, it's not possible to recover deleted submissions, if you have downloaded the submissions previously you may import them using the import app, this guide will help you doing so: https://www.jotform.com/help/308-Import-App-Easily-Import-Your-Excel-or-CSV-Data-into-JotForm 

    You may also create an Excel/CSV file if you have the emails from these notifications.