Address map locator not working

  • ACMcommunity
    Asked on November 20, 2019 at 10:50 PM

    Hi 

    The address map locator widget isn't working correctly on this form:

    https://form.jotform.co/73159090823862

    I have updated the API key but it won't prefill addresses or show any options. Am I missing something?


    Thanks

  • Kiran Support Team Lead
    Replied on November 21, 2019 at 3:06 AM

    As I check the form, the map seems to be displaying correctly at my end. Were you able to fix the issue with the widget? If you still notice any issue, please let us know. We will be happy to take a look again. 

  • ACMcommunity
    Replied on November 21, 2019 at 5:37 PM

    The map shows but it doesn't locate addresses like it is supposed to. Usually you start typing an address and it shows different address options. When you select the address on the drop down it pre fills the latitude, longitude, province and country. But it doesn't do that. 

  • KrisLei Jotform Support
    Replied on November 21, 2019 at 7:39 PM

    Hi,

    I have also checked your form and it seems working fine on my end. May I ask if your form is embedded in a website? If it is, kindly provide us the URL where your form is located.

    Looking forward to your response.

  • ACMcommunity
    Replied on November 21, 2019 at 7:43 PM

    Not embedded at this stage. I am opening it in Chrome. Just tried in IE and doesn't work on that either. Will try on another computer later. Any reason why it wouldn't work on this computer?

  • KrisLei Jotform Support
    Replied on November 21, 2019 at 9:42 PM

    Kindly try it on the incognito tab, if the issue still persists may you please send us a screenshot of the issue you are showing? If it loads on the incognito tab then clear your browser's cache then try to load it again. 

    For your reference: How-to-Post-Screenshots-to-Our-Support-Forum

    Also, try to send us a screenshot of your console logs to determine if there were errors on the form: How-to-get-a-console-report-from-most-common-browsers