Email notification to german t-online.de are blocked

  • Dingens
    Asked on December 6, 2019 at 5:56 AM

    Hey

    All message sent from jotform forms to t-online.de addresses are blocked. Looks like t-online.de thinks they are spam.

    Anything we can do?

    Thanks

    Rolf

  • roneet
    Replied on December 6, 2019 at 8:24 AM

    Try whitelisting our IP address and Domain.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know how it goes.

    Thanks.

  • Dingens
    Replied on December 14, 2019 at 4:22 PM

    Thanks

    This is the biggest E-Mail provider in Germany. Deutsche Telekom, t-online.de. I doubt they will whitelist jotform if I ask them...

    It looks like Jotform would need to do something, otherwise it becomes useless in Germany.

    Thanks 

    Rolf

  • KrisLei Jotform Support
    Replied on December 14, 2019 at 4:58 PM

    Hi Rolf,

    We apologize for the inconvenience.

    In addition to my colleague's advise you can also set up SMTP on your form: How-to-Setup-SMTP-for-a-Form

    I hope this would also help. Thank you.