I like to send a copy to the customer right away

  • KarimDesign
    Asked on December 8, 2019 at 6:43 PM
    Now I have this problem that I like to send a copy to the customer right away but i can not find out how to do that?
  • Mike_G JotForm Support
    Replied on December 8, 2019 at 6:48 PM

    To my understanding, you would like to send an email to your respondents containing the data submitted through your form, is that correct?

    If that is the case, please set up an Email Autoresponder in your form.

    https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email

    The default email autoresponder should include all the current fields in your form.

    You may also find the guide below helpful in setting up the email autoresponder in your form.

    http://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

  • KarimDesign
    Replied on December 9, 2019 at 4:55 PM

    I am not sure what you mean sorry - so I would like my customer to receive a copy right away when we have filled out the from - I have added a email field where I get the customers email, it should be send to that email. 1575928434Skærmbillede 2019 12 09 kl Screenshot 10

    1575928464Skærmbillede 2019 12 09 kl Screenshot 21

    1575928488Skærmbillede 2019 12 09 kl Screenshot 32

    1575928508Skærmbillede 2019 12 09 kl Screenshot 43

    1575928528Skærmbillede 2019 12 09 kl Screenshot 54

  • Elton Support Team Lead
    Replied on December 9, 2019 at 9:41 PM

    Thanks for providing screenshots. Based on your autoresponder configuration, you're all good. So when you submit your form and enter the email address in the email field, that email address will receive the autoresponder message almost in an instant right after the form is submitted.

    If you have any other questions, let us know.