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TriplemintmarketingAsked on December 12, 2019 at 5:55 AM
Hi, I'm not able to successfully embed the lightbox version of my form on a google site. Are there any known issues with this?
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jherwinReplied on December 12, 2019 at 6:11 AM
Thank you for contacting us!
Can you please review the guides below and see if it can help fix the issue?
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theagencymarketingReplied on December 12, 2019 at 10:27 AM
Hi, I followed those instructions before and the standard embedding worked fine, however when trying to do the lightbox embed it gives an error message.
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jherwinReplied on December 12, 2019 at 11:45 AM
Hello @Triplemintmarketing - Can you please share with us a screenshot of the error message so we can further investigate the issue? You can also send us a console report, this would give us additional information about the problem. Please see the guide below on how to get a console report from your browser.
Guide: How-to-Post-Screenshots-to-Our-Support-Forum
Guide: How-to-get-a-console-report-from-most-common-browsers
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theagencymarketingReplied on December 17, 2019 at 10:06 AM
Hi,
Please see below for the error message and console report!
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Richie JotForm SupportReplied on December 17, 2019 at 11:16 AM
Can you please check if you have enabled any add-ons/extensions or antivirus that may be blocking the lightbox from working?
Please note that if you are using any version of jQuery on your website, then there might be a conflict, this link will help you with that: https://api.jquery.com/jquery.noconflict/
Let us know if the issue still remains.