Form gets frozen

  • A41SQ
    Asked on December 13, 2019 at 9:51 PM

    We use JotForm for all our ministry signups and there seems to be an issue with our Donate form, and perhaps our signup for events.  When you click the submit or continue button the form freezes and does not go through. We use Square to process all our payments.

    We have tried with multiple browsers and on different computers.  It is still not working.  It happens specifically when we use the Donate page and select the following:

    "One time donation to 4M USA"

    THEN

    "General Donation".

    Jotform Thread 2079813 Screenshot
    Page URL: https://www.4musa.com/donate
  • jherwin
    Replied on December 14, 2019 at 12:13 AM

    I test submitted the form embedded in this webpage: https://www.4musa.com/donate, but I was not able to replicate the issue you mentioned.
    1576300224donate Screenshot 10
    Please try with another browser as well. That may work. Or, try clearing your browser cache and cookies for Jotform first before submitting the form.

  • A41SQ
    Replied on December 14, 2019 at 9:27 AM

    We have tried with multiple browsers and on different computers.  It is still not working.  It happens specifically when we use the Donate page and select the following:

    "One time donation to 4M USA"

    THEN

    "General Donation".

  • jherwin
    Replied on December 14, 2019 at 10:32 AM

    I tried performing the same, but it works as expected on my end. Please check the latest submission in your form.

    Can you please let us know what device you're using so we can test it with the same browser or device?

  • A41SQ
    Replied on December 15, 2019 at 5:07 PM

    I am using a MacBook Air with High Sierra.  However, I hav las had someone try it with a Windows based device and they got the same thing.


  • Girish JotForm Support
    Replied on December 15, 2019 at 5:18 PM

    Could you embed the form on your website using the iFrame code and then check - https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code?

    This should resolve the issue.

    Let us know how it goes. 

  • A41SQ
    Replied on December 17, 2019 at 8:18 AM

    We have tried all of these options. Now we are getting a payment error code.


  • Richie JotForm Support
    Replied on December 17, 2019 at 8:50 AM

    May we know the payment code error you have received?

    I have checked the embedded form and it seems to  be using the script code.

    Can you please try using the Iframe code as suggested by my colleague?

    Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If the issue persists, kindly share a screenshot of the console logs?

    Guide:https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    To post a screenshot, kindly follow this link:How-to-add-screenshots-images-to-questions-to-the-support-forum