Unable to change account email address

I keep trying to change my account email.  In settings, it says the change was successful, but it doesn't change it to the new one.  It's still the old one 

Please let us know the new email address so that we could check if the email already exists in our database. If it exists then probably that is why the change is not getting successful.

ryannebernath@gmail.com
Thank you
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That email is linked to a guest account, please complete the registration for that email and change the email for the account to something else so that email will become available again.

Please complete the registration for that email through this page: https://www.jotform.com/signup

I tried that and it didn’t work. It says it doesn’t recognize that’s email. I tried it with a different user name,(RyAnne) it took that, i don’t temper the password. I requested the link to set it but I never got the link.
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The account RyAnne is registered using a different email address ryan********ition@g*****il.com. You may try registering an account with your email address using a different username so that you may swap the email address for this account later. Or, we can transfer the forms from your account to the new account as well so that you can continue using the new account.

Thanks!

Ok, I will try that. Thank you.
Another question I have is that when I “send test email? This is why I get? What am I doing wrong?
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It looks like you have attached a screenshot to your latest response. Unfortunately, it did not reach our support forum properly. Please open this thread: 2099860 through a browser and repost the screenshot again.

Here's the guide: How-to-Post-Screenshots-to-Our-Support-Forum

Also, please note that in order to test your form notification, you will need to test submit the actual form to see the notification email.

We will wait for your response.

How d
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I have moved your query to a new thread: https://www.jotform.com/answers/2101233