Would like to downgrade/active subscription to Silver

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    AlbanyLS
    Asked on January 08, 2020 at 01:21 PM

    Please help with downgrading/ activating subscription at the silver level.

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    IvayloK
    Answered on January 08, 2020 at 03:44 PM

    In order to do this, you should click on the avatar icon of your account and then click on Settings. Then you should go to the Billing tab and click on the downgrade button, which is under the Silver plan.

    Then you will be able to choose the Payment Schedule and downgrade your account.

    1578515888chrome_HMEMHBtpT7.png

    Let us know if you need any further assistance.

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    AlbanyLS
    Answered on January 09, 2020 at 09:23 AM

    I've tried this several times, but get the following error: 

    Unable to switch subscription. Please try again by clicking the button below.

    If the problem persists please get in contact with our support team. Sorry for the inconvenience.

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    jherwin
    Answered on January 09, 2020 at 10:01 AM

    Hello @AlbanyLS - Can you please specify which Silver plan do you wish to downgrade (Yearly or Monthly subscription). If you would want we can initiate the downgrade for you on our end.

    Looking forward to your response.
    Thank you

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    AlbanyLS
    Answered on January 09, 2020 at 10:03 AM

    1578579925errro_jotform.png

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    AlbanyLS
    Answered on January 09, 2020 at 10:05 AM

    Yearly.

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    IvayloK
    Answered on January 09, 2020 at 11:19 AM

    I was also unable to switch the subscriptions.

    Can you please try to add a new credit card and try with it? In order to change the billing card, you can follow this guide:

    https://www.jotform.com/help/330-How-to-Change-Billing-Credit-Card

    Please try with a new credit card and let us know, how it goes.

    We will wait for your response.

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    AlbanyLS
    Answered on January 09, 2020 at 04:32 PM

    I tried adding a new credit card, and it still did not work.

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    jherwin
    Answered on January 09, 2020 at 07:15 PM

    I downgraded your account to FREE Plan, please try to upgrade the account again.

    If the issue persists, kindly use this link: https://www.plimus.com/jsp/buynow.jsp?contractId=3173680&custom1=AlbanyLS&couponCode=endofyear to upgrade your account.

    Let us know how it goes.

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    AlbanyLS
    Answered on January 10, 2020 at 10:55 AM

    Ok. I've changed the credit card a couple of times to different credit cards, and it didn't seem to work. Would you check to see if payment ever went through on your end?

    Also, I need a receipt--would you be able to generate/send me an invoice/receipt?

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    jherwin
    Answered on January 10, 2020 at 12:11 PM

    Hello @AlbanyLS  - Your upgrade is successful and confirming that the payment went thru, you can go ahead and check the invoice/receipt by following the guide below.

    Guide: How-to-Check-Invoices

    Thank you.