Free account questions

  • Profile Image
    Paulette 
    Asked on January 18, 2020 at 02:06 PM

    I am looking at using Jotform for my website and have just a couple of questions about the free service:

    1.  I am assuming what is included is per month?  The other pricing structures say "monthly", the free service does not....

    2.  Can this data be exported into a spreadsheet?

    3.  What happens if I exceed any of the criteria mentioned in this service? 


    Thank you

    Paulette


  • Profile Image
    VincentJay
    Answered on January 18, 2020 at 06:47 PM

    1.  I am assuming what is included is per month?  The other pricing structures say "monthly", the free service does not

    You can be a Free user as long as you want. But we do have a monthly limit for submissions and form views. For the free user, you can receive up to 100 submissions and your forms can be viewed up to 1,000 form views. If you want to increase your limits, you need to upgrade your account or you can wait for the monthly reset which happens every first day of the month. 

    2.  Can this data be exported into a spreadsheet?

    Yes. You can export your form submission to the spreadsheet. Here's a guide: https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    You can also integrate your form to your Google Spreadsheet. Here's a guide: https://www.jotform.com/help/228-How-to-Integrate-Forms-with-Google-Sheets


    3.  What happens if I exceed any of the criteria mentioned in this service?

    Your forms will be disabled and you will receive an email to upgrade your account. You can choose not to upgrade it and wait for the monthly reset and your forms will be enabled again.

    I hope this information helps. Please contact us again if you have any questions.