Having problems with your email autoresponders not working.

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    Asked on January 20, 2020 at 03:13 AM
    Having problems with your email autoresponders not working and so my fall back is to use the Authorize.net email receipt.
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    Answered on January 20, 2020 at 10:00 AM

    I have checked your form https://www.jotform.com/form/200082220825139 and I can see that there are a total of 8 submissions on this form out of which 7 are done by buzzbeee57@gmail.com and all 7 times email has been sent on this email address. You can also check the email logs from your account. Here is a screenshot for your reference: 

    1579532268Jotform · My Account - Google

    Here is a reference guide: How-to-View-All-Your-Form-Email-History

    Let me know if you have any questions or need any further help.

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    Answered on January 20, 2020 at 11:33 AM

    Yes, I have seen that. Unfortunately that only confirms that the form was activated but does not confirm the autoresponders sent the emails as they should. Thank you.

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    Answered on January 20, 2020 at 03:01 PM

    Correct, the email history reflects that the emails have been sent from our end, but it does not confirm that the end user received the email too. 

    If possible, may you please ask one of your users to check the spam/junk folder and see if the email ended up there?

    If you continue experiencing issues with the emails, you may also set up an SMTP sender and use your own mail server information, this guide will help you doing so: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps.