Upgrading via Purchase Order

guys i sent you recently a request to purchase a licence via a PO method. now a week later and i have not received anything from you....

If you mean you already followed this guide on How-to-Upgrade-and-Pay-by-Purchase-Order, may we know if you already sent the internal purchase order and Proforma Invoice to BlueSnap as shown in the instructions below?

Note that we does not give a timeframe for this type of payment. You must strictly follow the Purchase Order Instructions. Once BlueSnap processed the Order, it will be sent to us for Approval. Once the order is approved, you'll get an additional email with instructions on how you should send the payment. We cannot upgrade the account until the payment is cleared.

Yes I have followed them instructions but have received nothing from you guys at all
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Please note that when using purchase order payment, depending on the payment method used, there could be manual processing involved which can take significantly longer to process and apply.

You can send us a screenshot of the transaction/invoice so we can forward it to our billing team and ask them to check if we have received your payment.

Guide: How-to-Post-Screenshots-to-Our-Support-Forum

Have a look at this . I have not received anything beyond this before. I have reorder now can you put this through asap?
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Unfortunately, we cannot view the shared invoice.

You may post a screenshot by following this guide:https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum

Looking forward for your response.

Done
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Unfortunately, we cannot view the screenshot you have shared.

Kindly follow this guide:https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum

Note that we does not give a timeframe for this type of payment. You must strictly follow the Purchase Order Instructions. Once BlueSnap processed the Order, it will be sent to us for Approval. Once the order is approved, you'll get an additional email with instructions on how you should send the payment. We cannot upgrade the account until the payment is cleared.

Richie I have uploaded the image using them instructions. why is this been so difficult. Have you got an email address I can use to seen the image? Just want to activate the licence
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Hi matouguia, the purchase order needs to be processed first in our payment processor Bluesnap

and once they payment is processed in Bluesnap, they will email us to approve.

Important Note:

We do not give a timeframe for this type of payment. You must strictly follow the Purchase Order Instructions. Once BlueSnap will process the Order, it will be sent to us for Approval. Once the order is approved, you'll get an additional email with instructions on how you should send the payment. We cannot upgrade the account until the payment is cleared.