Credit Card information is not visible from Stripe Payment widget

  • porterly115
    Asked on February 24, 2020 at 1:00 PM

    Hello, I am using a form I created last year for the same event this year. I duplicated and updating the info. My conditions seem to be correct, but when I select pay with credit card, the products portion shows up but not the fields for the credit card info to be put in. I have it connected to stripe, but that doesn't seem to be the issue since the credit card fields won't even show up. Help please...


    https://form.jotform.com/200335845854155


    Jotform Thread 2178073 Screenshot
    Page URL: https://form.jotform.com/200335845854155
  • Bojan Support Team Lead
    Replied on February 24, 2020 at 3:50 PM

    Greetings and thank you for your message.

    If you don't see the information for the credit card, it means that the Stripe connection is not successful. Please click on the gear icon in the Stripe widget, disconnect, and try to connect again:

    Credit Card information is not visible from Stripe Payment widget Image 1 Screenshot 20

    Please let us know if this fixed your problem.

  • VolunteerManitoba
    Replied on February 24, 2020 at 3:58 PM

    I'm having a similar problem -

    our forms are there, but you can't click in to them to enter the the cc information. BUT if I get into the form via the 'view form' option directly in Jotform, I CAN enter the information. We are in the midst of a drive to get registrations for our workshops-so in a bit of a panic...

  • Bojan Support Team Lead
    Replied on February 24, 2020 at 5:28 PM

    Greetings and thank you for your message.


    I have created a new thread for your question. Please follow this link to see the answer:

    https://www.jotform.com/answers/2178611-Unable-to-enter-credit-card-information

    Thank you.