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VolunteerManitobaAsked on February 24, 2020 at 5:26 PM
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Bojan Support Team LeadReplied on February 24, 2020 at 5:27 PM
Greetings and thank you for your message.
Are you embedding the form to your website? This happens in a Chrome browser if the website does not have a secure connection (doesn't start with an https).
If this is not the case, please send us the ID of your form, and we will investigate further.
Thank you for your cooperation.
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VolunteerManitobaReplied on February 24, 2020 at 5:41 PM
Thanks for replying! Yes, we're embedding the form on our website - am using Firefox so not sure about the secure connection.
The form ID is: http://form.jotform.com/93314917115253
Thanks so much for looking into this!
C.
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Bojan Support Team LeadReplied on February 24, 2020 at 7:32 PM
Greetings and thank you for your reply.
I have checked the provided link in Firefox as well, and it looks like they have implemented this security measure as well.
Please make sure you are using https, and hot http in order to be able to fill out card information. So, your link should look like this:
https://form.jotform.com/93314917115253
Please try it out, and let us know if you have any further questions.
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porterly115Replied on February 25, 2020 at 9:19 AM
That did not help my issue. I do have the https in chrome and it still won't show the credit card fields.
https://form.jotform.com/200335845854155
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Ivaylo JotForm SupportReplied on February 25, 2020 at 10:57 AM
I tested your form. I was able to successfully fill the credit card fields. Please refer to the attachment.
Can you please elaborate on this, so we can further investigate?
If possible, please also upload a screenshot, in order to illustrate the issue.
Guide to posting screenshots: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
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porterly115Replied on February 25, 2020 at 11:14 AM
Yes, thank you, someone else told me to disconnect and reconnect stripe. It worked properly after I did that. So sorry for the trouble. Thanks for your help!
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Ivaylo JotForm SupportReplied on February 25, 2020 at 12:17 PM
We are glad that it is working fine now.
If you have more questions or concerns, please do not hesitate to contact us again.