Form Notification not working.

Kate Almanza
Asked on March 19, 2020 at 03:59 PM

Hi!
Some of our sales team members are using the JOT form to do their sales reports but the sales manager is not receiving them. They seem to be going into Cyberspace. Neither sales leadership or the sales rep is receiving the JOT form. How do we correct this?

This is a re-post of a comment on Adding assignees to your form
Carlos_C
Answered on March 19, 2020 at 04:25 PM

Hello Kate,

Thank you for contacting us.

If you are having issues with the email notification, please go to your Forms > Settings > Emails then click on Notifications.

Guide: Setting-up-Email-Notifications.

Please confirm that the email correct, if the email address is correct, please try to add a @gmail account to test if your business email is having issues.

Guide: How-to-Prevent-Email-Bouncing-Related-Issues.

Guide: How-to-View-Form-Submissions

If you need any further assistance, please let us know. We will be happy to help.