Service Request Form

  • seaquestbrian
    Asked on May 11, 2020 at 5:33 AM

    Hi,

    I was looking at some options on how we can look at integrating this into our normal work more.

    I'd initially signed up to deal with covid self-declarations, but had been thinking a bit more about it.

    1st thing I was thinking about was the service request form.

    If we get a request from a customer for a service request/problem, we could fill out a form to detail out the issues, but how can I carry this information across to the technician's form then when they're closing off the problem.


    2nd thing:
    Can the form be partially filled out now, then more later? (if for example the trouble shooting lasted a number of days) I'm thinking along the lines of commissioning of equipment.


    Jotform Thread 2314736 Screenshot
  • Ivaylo JotForm Support
    Replied on May 11, 2020 at 8:35 AM

    1. You can just setup a notification for your technicians. So, they will be informed.

    You can include the necessary information in the e-mail template. However, you can also include an edit link. In order to setup a notification on your form, you can check and follow this guide:

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

    I have moved your second question to a separate ticket here:

    https://www.jotform.com/answers/2315021-Can-the-form-be-partially-filled-out-now-then-more-later

    I will reply to that ticket shortly.