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DayeAsked on May 29, 2020 at 6:08 PM
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DayeReplied on May 29, 2020 at 6:26 PM
Please reactivate my account
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Mike_G JotForm SupportReplied on May 29, 2020 at 9:32 PM
I have checked your account and it was automatically suspended by our system due to the following forms that have Social Security Number field.
Request for Taxpayer Identification Number and Certification
https://form.jotform.com/201496024219047
Request for Taxpayer Identification Number and Certification
https://form.jotform.com/201496739388067
We will have to delete the suspicious field on those forms, with your permission, so we can reactivate your account.
Once your account is activated, we strongly suggest that you include in your form the following widgets.
Signature widget — How-to-Add-an-E-Signature-to-Your-Form
Terms&Conditions widget — Adding-a-License-Agreement-to-a-Form
The widgets will serve as proof that your respondents agreed to have their sensitive information collected.
Or, just make sure your form is encrypted.
What-are-Encrypted-Forms-and-how-to-use-them-as-expert
We will wait for your response.
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DayeReplied on May 30, 2020 at 9:20 AM
I was trying to create a W9 form and this is why that happened. Now I know I can’t do that
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DayeReplied on May 30, 2020 at 9:22 AM
You can delete the whole form to reactivate my account.
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Amin JotForm SupportReplied on May 30, 2020 at 4:00 PM
Hi again, Daye!
Thank you for confirming.
Kindly be informed that I've successfully deleted the offending fields, then reactivated your account. You may login now with no issues at all.
Moreover, you may collect these kinds of information only if you comply with the guidelines previously given by my colleague.
I hope I have been of any help.
Should you have any further inquiries, we will be more than happy to help.