The link to the appendix does not work

  • OceanwideExpeditions
    Asked on June 4, 2020 at 6:32 AM

    Dear JotForm support department,

    I've been working on an application form for our staffing department.

    We now have an issue with downloading the appendix to the email.

    When I click the link in the email, it downloads the appendix. But when both of my colleagues do, they get a 404 error.

    Do you happen to know what can cause this? I used Google Chrome, my colleagues used Chrome and Internet Explorer.

    If necessary, I can of course forward the conformation email they received after I left my reply in the form. 

    Look forward to hearing from you.

    All the best,

    Loraine van Huizen
    Oceanwide Expeditions

    Page URL: https://www.jotform.com/uploads/OceanwideExpeditions/201483290335047/4670750671817480789/OEX%20Social%20Media%20Guidelines.pdf
  • Carlos_C
    Replied on June 4, 2020 at 9:15 AM

    Hello,

    Thank you for your message.

    In this case, this is happening due to the option "Require log-in to view uploaded files.", please go to https://support.jotform.com/myaccount/settings and uncheck that option.

    The link to the appendix does not work Image 1 Screenshot 20

    Complete guide: How-to-Unrequire-Log-in-to-View-Uploaded-Files.

    If you need any further assistance, please let us know. We will be happy to help.

  • valhenry
    Replied on June 18, 2020 at 4:28 PM

    I am having the same issue but when I go to uncheck "require login to view uploaded files"... its greyed out?


  • Carlos_C
    Replied on June 18, 2020 at 5:43 PM

    @valhenry I create a new ticket for you, please refer to https://www.jotform.com/answers/2398368.