Attempt to upgrade account and change expired Credit Card

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    BethTay
    Asked on June 05, 2020 at 01:41 AM

    Hi,


    We are having some issues upgrading our account.


    It appears that the credit card we previously used had expired so we attempted to change the details and then upgrade the account but it still isn't working.


    Are you able to assist or suggest what we should do?

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    Patrick_R
    Answered on June 05, 2020 at 05:18 AM

    Hello @BethTay! On your Billing page, you should be able to change your Credit Card information by clicking on the  Change Credit Card  button (screenshot attached for reference).

    1591348699chrome-capture (12).jpg

    If you're not able to change your Credit Card by using this option, please take a screenshot of the error and send that to us. Make sure to blur any sensitive information on your screenshot before sending. We only need to know the error that you're seeing.

    Use this guide to post screenshots on our Forum: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    If you have any further questions, feel free to let us know.