HIPAA/PDF Converter: Option to include original PDF document in email does not reamin checked.

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    commonhealthky
    Asked on June 05, 2020 at 07:38 PM
    why are the PDF boxes not remaining checked after they are saved to attach to the autoresponder email?
    * Form>Settings>Form Settings Tab>Enable original PDF
    * This will not stay checked!! If you check it, create and save the password and go to another tab then come back, the box will be unchecked.
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    Kevin_G
    Answered on June 05, 2020 at 08:05 PM

    I've tested this on an imported PDF fillable form, unfortunately, I was unable to replicate the same issue you mentioned, I can see if the form does not have emails the options about including the original document in the notification or autoresponder will not stay checked, may you confirm this is not the case on your end? 

    If the problem persists, kindly check the console report so we can see if there are errors in the back-end code causing this, the following guide will help you to get the console report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Note that attached images via email replies will not reach this ticket, but you can upload your images following this guide: How to Post Screenshots to Our Support Forum

    We will wait for your response.