I'm Getting Multiple Submissions

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    parttimesteve
    Asked on June 08, 2020 at 09:28 AM

    I'm continuing a conversation from last week.  You asked for emails of the duplicates.  You'll notice its hours or days later that I get the same form submitted. 

    Screenshot
  • Profile Image
    Basil_A
    Answered on June 08, 2020 at 11:28 AM

    Hi,

    I have tested your form and this seems to happen when a user refreshes the page after reaching the thank you page.

    Each of the points below should fix the issue, please use the method that suits you best:

    - Enable Unique Question, this way only unique answers for a certain question can be submitted.

    How-to-set-Form-Limits-Based-on-a-Unique-Question


    -- Add a Captcha field:

    How-to-Add-a-Captcha-Field



    - Redirect users to a custom thank you page on your website.

    Redirecting-Users-to-a-Different-Page 


    - Enable Unique Submission, this limits submissions based on IP address or browser cookie, making each user able to submit the form once only.

    How-to-Set-Unique-Submissions-on-a-Form


    Let us know if you require further assistance.

  • Profile Image
    ivan.abrego05
    Answered on June 08, 2020 at 11:35 AM

    That is very common for the client to refresh the page and generate another submission, it happened to me the same, I solved it with a captcha field (but this field indicates that it is automatic and invisible), there are clients who do not know about this and you can stop buying ..

     
  • Profile Image
    Basil_A
    Answered on June 08, 2020 at 12:48 PM

    Hi,

    Unfortunately, these are the only solutions possible to fix the issue. You can try using one of the other solutions I mentioned above instead of the captcha field.

    Let us know if you require further assistance.