Receiving duplicate submissions

Hello, we are also getting duplicated submissions.

For example, one of our pilots submitted a form on June 1st (the day when he was supposed to submit a form as per his job duties).

Then yesterday the same form was received for him. Initially it looked like he submitted his form 2 weeks late and he got in trouble. After further investigation, it was discovered that he, in fact, submitted his form on June 1st but somehow a duplicate submission was received yesterday.

Our CEO is asking that we look into another service that doesnt have this problem.
Please help so that we may continue to using Jotform. I really like your service.

Hi, we do apologize for the inconvenience.

May we know if your form is embedded to a web page and kindly share the page URL?

May we know if this is happening to all recent submissions?

Kindly share the submission ID of the submissions that has a duplicate.

To get the submission ID, you may follow this guide:https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

Looking forward for you response.

Hello, we are unable to duplicate the issue but have seen it happen with three different forms we utilize. These are not embedded in any web pages either. 

Can you please share the form URL with the issues?

Also, kindly share the submission ID of the duplicate submission?

Here is a guide in getting the submission ID https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

Thank you.

I also have this problem, its a big problem, one of my clients call me to noticie me that he didnt make the submission.

Please Help us.

https://form.jotform.com/lanubesnacks/haztupedido

Hey there,

Thanks for writing back to us.

It seems that the reason you are receiving duplicate submissions is that the form is getting resubmitted. If the user opens their browser again with the submit page, the form will get resubmitted.

The best way to avoid this is by using a captcha field in your form to stop it from resubmitting. The Captcha field will require an action from the user to move forward.

Please try any one of the following methods to avoid resubmission of your form.

To add a Captcha field in your form please follow the guide below.

https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

You can set unique submissions as shown on the link below.

https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

Lastly, you can set form limits based on questions.

https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

If you need further assistance please let us know.

Looking forward to your response.

Thanks.

Hi,

The duplicate submissions problem is now resolved. We added some preventive measures to help deter unwanted resubmissions of the previous entry. This should not happen again.

Thanks!