Email notifications not being sent regularly

  • Profile Image
    Philipsen93
    Asked on June 15, 2020 at 11:57 AM

    Hi


    When my clients fill out a form, why don't I receive it through the mail when it's set up? Only every 5 or 6 emails arrive.


    It's a big problem as my clients come into contact with me that way.


    Sincerely


    Casper

  • Profile Image
    Philipsen93
    Answered on June 15, 2020 at 02:25 PM

    Hey.

    I have a lot of problems with you. all 5 formulas do not work optimally.

    1. The emails that have been created or can be filled do not send to the recipient, me or my colleague.

    2. I constantly find that my customers cannot fill 1 simple bar.


    It is very important to run it properly as customers and my employees use the form 24/7 as we are a security company and we need that information.

    With best regards
  • Profile Image
    Eduardo_H
    Answered on June 15, 2020 at 05:32 PM

    Hello @Philipsen93

    Could you provide us with the URL (link) of the form that is presenting the e-mail issue?

    Guide: Where-to-Find-My-Form-URL

    We look forward to your response.



  • Profile Image
    Eduardo_H
    Answered on June 15, 2020 at 05:34 PM

    Since your last question tackles another topic, I have moved it to a separate ticket.

    I will be posting my response via this link shortly: https://www.jotform.com/answers/2390456