Change billing details - I sold my business

  • Profile Image
    pitchbox
    Asked on June 15, 2020 at 10:47 PM

    Hey guys, 

    I just sold my business and the new owner is ready to take ove my Jotform account. We of course, want to keep all the forms that I created. 

    However, when she tried to do this, your billing settings are asking us to cancel the subscription through PayPal (currently uses my Paypal account)

    She doesn't want to pay through PayPal, just wants to update the credit card details and business address etc. 

    Can you show me how to do this?

    Thanks so much!

    Shah Turner

  • Profile Image
    BJoanna
    Answered on June 16, 2020 at 03:06 AM

    You need to cancel your PayPal subscription and the new account owner can re-upgrade the account with the credit card once the account gets downgraded back to the Free plan.

    How to Cancel a Subscription and Downgrade Back to Free

    How to Upgrade My Account