Unable to send in an email

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    Asked on June 16, 2020 at 02:32 PM

    I signed up for the Bronze package (monthly) and unable to send form as an email. 

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    Answered on June 16, 2020 at 06:23 PM

    Welcome to Jotform Support System!

    To my understanding, you want to send your form via email. To do that, please follow this guide: https://www.jotform.com/help/303-How-to-Send-a-Form-via-Email

    Let us know if you need further help. Thank you.

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    Answered on June 18, 2020 at 07:28 PM
    The package i purchased your branding is still showing up. Is there a
    package to eliminate this?
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    Answered on June 18, 2020 at 09:56 PM

    Sorry about that. Jotform Branding should not suppose to appear on your account now. Anyway, I unchecked the Jotform Branding in your account settings now. You should not see them anymore. Kindly check.

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    Answered on June 20, 2020 at 05:28 PM
    Something is not right. I have only sent 5 forms I am unable to send
    anymore. I purchased the Bronze package I should have acess to 25 forms.
    Please update settings. Thank you
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    Answered on June 20, 2020 at 06:07 PM

    Hi @Sepiaskinn

    If I understood you correctly, you are talking about sharing your form through email, is that correct? In that case, there is a limit of 5 recipients for each time you share your form through email. It is the same for paid account, as a measure to prevent spam.

    The 5 (Free) to 25 (Bronze) forms limit is related to the number of forms you can have active under your account at the same time.

    Please let us know if that is not what you were asking for.

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    Answered on June 20, 2020 at 07:28 PM
    So if I have 10 potential new clients to send a new client form via email.
    I cannot do so? Do I need to share the link? I am confused
  • Profile Image
    Answered on June 20, 2020 at 07:53 PM

    You may share the link to the form from the Publish link. 


    You may share the form URL by following the guide below:


    Please note that the email limits of paid account is 1000/day that includes form notifications, auto-responder, Share by email, etc.

    Thank you!