Log in with Google: Unable to log in from Chrome

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    Katelyn 
    Asked on June 25, 2020 at 08:32 AM

    I previously have my account with Jotform as a "Sign in with Google" option. For a few days now I have been trying to login to my account to no avail. I select the sign in with Google option, it acts like it's going to and then just goes back to the "Welcome Back" page. I usually Google Chrome, however, I have tried to log in using Firefox and Edge with the same problem across all platforms. 

    Previously I got an error code of 0500, however now it's not showing any error. 

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    Bojan_J
    Answered on June 25, 2020 at 08:58 AM

    Greetings and thank you for your message.

    I have tested the Google login feature, and it does not work on Chrome. However, I had no problems with Firefox.

    Can you please try to clear cache and cookies in Firefox, and try to log in then?

    If you are still having problems, you can reset your password, which will disconnect Google from your Jotform account. Then you will be able to login using your Gmail and newly created password. You can click here to see how to reset your password.

    I will forward this problem to our developers, and as soon as we hear back from them, we will let you know.

    Thank you for your patience.

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    Katelyn 
    Answered on June 25, 2020 at 09:10 AM

    I tried clearing cache and cookies in Firefox and Chrome and it didn't work. If I reset my password, will I lose the forms I have already built? I did choose this option, however, I haven't received an email on how to reset.

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    BJoanna
    Answered on June 25, 2020 at 10:15 AM

    You will not lose the forms you created if you reset your password. You can reset the password by following steps from this guide:

    How to reset Jotform account password

    I checked the email logs and I did not find any password reset request from your email address.

    However, I saw that your account is suspended by our Phishing system because of the "Credit Card Authorization" form. This form is used to collect credit card info with plain text fields, which is against our Terms of Use

    If you want to collect payments, you need to use one of our payment integrations. 

    Mastering Payment Form Integrations with Jotform

    Setting Up Your First Order Form

    Let us know if you agree with our Terms and we will delete the guilty fields and activate your account. After that, you can reset the password and log in. 

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    Katelyn 
    Answered on June 25, 2020 at 10:57 AM

    Ok, that most be the problem. My apologies, I didn't fully understand the terms then. We are only using your service to create these fillable forms (not actually sending them or linking them online) as PDF's for a medical practice so that we can send them via encrypted emails and our own HIPAA compliant service. Just letting you know we're not actually phishing! 

    Please go ahead and delete the guilty fields to reactivate our account, I agree to the terms. 

    Thank you for the help!



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    Lorenz_A
    Answered on June 25, 2020 at 12:18 PM

    Hello Katelyn,

    I have removed the form that caused the suspension and reactivated your account. Please refrain from collecting credit card information without using one of our Payment Integrations to avoid being flagged by our system. You may proceed to reset your password. 

    Let us know if you need any further assistance. 

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    Katelyn 
    Answered on June 26, 2020 at 10:10 AM

    I'm still in need of assistance. I have selected the rest password and nothing has been emailed to me (I have checked my spam). I tried again to log in with google as I did before, but that didn't work either. 

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    Lorenz_A
    Answered on June 26, 2020 at 10:40 AM

    Hi,

    We apologize for the inconvenience. 

    It seems that your account was auto suspended by our system. I've checked some of your forms and it seems that there were fields for Social Security Number, which is also against our terms of use. Take note in order to collect SSN, you need to comply with 2 things.

    1. Add Terms & Condition Widget (For users to read and agree)

    2. Add E-signature Widget (For users to sign and agree to provide such information)

    I have reactivated your account. Please reset your password once more and remove those guilty fields or add the mandatory widgets

    How-to-reset-JotForm-account-password

    Thank you.

  • Profile Image
    Struthers_Katelyn
    Answered on June 26, 2020 at 11:04 AM

    Again, thank you for the assistance and clarifications! I think I have done everything to get us to where we are compliant with the terms.