-
sales552Asked on June 26, 2020 at 11:52 AM
I have been developing and testing multiple forms and no longer receive response emails after submission even though each form is set up to auto respond.
I recently had issues with your captchas and your support team resolved the issue by whitelisting me. Could this be related?
All forms are performing in the same fashion for me. Here is a link to one of them:
https://pure-aquastencil.mybigcommerce.com/brackish-ro-energy-consumption-calculator/
-
roneetReplied on June 26, 2020 at 1:07 PM
On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.
Try whitelisting our IP address and Domains. Have you checked the notification in your Spam folders?
https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
You may also check the email logs in your profile:
https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Looking forward to your response.
Thanks.