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coconutworkAsked on July 3, 2020 at 1:08 PM
Hi,
I have integrated the form to our website with the following link: https://www.coconutwork.org/5030remember-survey
The link of the form: https://form.jotform.me/201433246416447
The problem is that the form is well visible when using a laptop, but it does not load on mobile.
Best regards,
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VincentJayReplied on July 3, 2020 at 2:18 PM
Please try re-embedding the form by following this guide: https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site
After that, please try it again and let us know if you need further help. Thank you.
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coconutworkReplied on July 3, 2020 at 2:28 PMThis is what I had done initially.
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VincentJayReplied on July 3, 2020 at 3:40 PM
I see. Thank you for updating us.
Please try re-embedding the form using the iFrame Embed Method and see if the issue still persists. This will avoid conflicts from your website and the form.
Guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Give it a try and let us know if the issue still persists.