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GeneralAsked on July 4, 2020 at 2:40 AM
Hi guys, can you help me? I can't Login with my google account and I don't know what to do
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Vanessa_TReplied on July 4, 2020 at 3:18 AM
Your account was suspended since it was asking for sensitive information (eg: ID Upload) which is against our Terms Of Use.
You may collect these data however you need to add a T&C and Signature widgets within your forms.
Adding-a-License-Agreement-to-a-Form
How-to-Add-an-E-Signature-to-Your-Form
In order for us to reactivate your account, we have to delete the offending fields. Do let us know if you agree with this.
Once your account is reactivated, should you wish to ask sensitive information please make sure to add the necessary widgets to prevent your account from getting suspended again.
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GeneralReplied on July 5, 2020 at 10:28 PMYes, agree and will add a confirmation widget in my form. Please let me
know if you reactivated my account. thanks in advance
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Sonnyfer JotForm SupportReplied on July 6, 2020 at 3:15 AM
Thanks for agreeing with our Terms. I have now removed the offending fields and lifted the suspension of your account. You may now log in again.
If you need further assistance, please let us know.
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GeneralReplied on July 6, 2020 at 8:28 AMHi team, i still can't log in with google. what should i do?
[image: image.png]
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Sonnyfer JotForm SupportReplied on July 6, 2020 at 9:41 AM
Hi - Sorry, could you please try logging in once again? I refreshed your account status from your end.
Let us know how it goes.
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Affairs_GeneralReplied on July 7, 2020 at 1:28 AMCool, it works. Thank you guys
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