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ArknoteAsked on July 29, 2020 at 2:02 PM
I've been trying to access my form account via my gmail account, but it only pop up that my account has been suspended. And i want to download the list of my participants that used the form registration.
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Welvin Support Team LeadReplied on July 29, 2020 at 6:07 PM
We apologize for the inconvenience.
Your account was suspended due to the ID upload field in your registration form (https://www.jotform.com/form/91076600430548). We require the following widgets to be added in the form for compliance:
1. Terms and Condition: https://www.jotform.com/widgets/terms-and-condition.
Guide to add the widget: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form.
The term could be the general term from your website if you have it. Otherwise, you'll have to add the details of why you are asking such information.
2. eSignature field: https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form.
We also recommend using a business email as your primary email address of the account for verification purposes. You are currently using Gmail.
I have reactivated the account. Please make the changes as soon as you can to avoid any further suspension.
Thank you for your kind understanding on this matter.