The account is disabled

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    jojo.porquez
    Asked on August 01, 2020 at 01:27 AM

    hi, 

    i was advised recently that my account was disabled. I would like to know how to enable it again? would the form be accessed after a certain amount of time? 

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    JohnRex
    Answered on August 01, 2020 at 02:07 AM

    As checked, your account is currently active and in good standing. Are you having a problem accessing your forms or logging into account?

    In case you forgot the password, you may refer to this guide on How-to-reset-JotForm-account-password.

    Let us know if you need further assistance.

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    jojo.porquez
    Answered on August 01, 2020 at 02:09 AM

    Hi. it says I exceeded the amount of form submissions in a month for a free account. 

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    roneet
    Answered on August 01, 2020 at 03:04 AM

    Please be noted that on the first day of every month the account limits get refreshed so I believe your submissions count is reset now.

    The forms are active and in good standing.

    Guide to account usage and limits:
    https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Let us know if you have further questions.

    Thanks.