Why I didn't receive the notification in my email account after people filled the form?

  • Profile Image
    Julia
    Asked on August 05, 2020 at 08:07 PM

    Dear Sir/Madam,

    I used to get the notification after people filled the form but I could not now. I checked my setting was correct. I have attached the screenshot for you. 

    could you please check why it is the case as it creates inconvenience to our work. 

    Many thanks!

    Julia

  • Profile Image
    roneet
    Answered on August 05, 2020 at 10:23 PM

    Could you please delete the notification and then create a new one to see if the notifications are sent successfully.

    On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.

    15966805451.PNG

    Try whitelisting our IP address and Domain. Have you checked the notification in your Spam folders?

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    You may also check the email logs in your profile:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Thanks.