I didn't receive the emails even though my email is listed as recipient.

  • Profile Image
    shakedog
    Asked on August 07, 2020 at 08:28 AM

    My Artist Application form was submitted 4 times today, but I didn't receive the emails for any of them even though my email is listed as recipient.

    However, yesterday I had one submission for my New Artist form and I DID receive the email for that one.

    Trying to figure out if the issue is on my end or not. Thanks for the help :)



    This is a re-post of a comment on How to Change the Email Address Used for Notification Email?

  • Profile Image
    Ariel
    Answered on August 07, 2020 at 09:23 AM

    Hello there,

    Thank you for reaching out.

    I've checked your Artist Application Form, and it seems like you've missed setting up an email notification.

    15968062312020-08-07 21_16_23.jpg

    Although, you have an Autoresponder Email, the recipient was set to whatever is on the "Email" field on your form...

    15968064002020-08-07 21_19_32.jpg

    which means, base on your instructions on the form, the form filler will be the one receiving the email.

    Hope that helps. Let us know if you have any questions or if you need further assistance.


    Related Guide:

    Explanation of Email Notification and Autoresponder Settings

  • Profile Image
    shakedog
    Answered on August 07, 2020 at 06:28 PM
    Thank you so much for your awesome reply. I'll fix this now. Have a great
    day!
    Aloha.
    -------
    Matt
    ...