I didn't receive the emails even though my email is listed as recipient.

  • shakedog
    Asked on August 7, 2020 at 8:28 AM

    My Artist Application form was submitted 4 times today, but I didn't receive the emails for any of them even though my email is listed as recipient.

    However, yesterday I had one submission for my New Artist form and I DID receive the email for that one.

    Trying to figure out if the issue is on my end or not. Thanks for the help :)

  • Ariel JotForm Support
    Replied on August 7, 2020 at 9:23 AM

    Hello there,

    Thank you for reaching out.

    I've checked your Artist Application Form, and it seems like you've missed setting up an email notification.

    15968062312020 08 07 21 16 23 Screenshot 10

    Although, you have an Autoresponder Email, the recipient was set to whatever is on the "Email" field on your form...

    15968064002020 08 07 21 19 32 Screenshot 21

    which means, base on your instructions on the form, the form filler will be the one receiving the email.

    Hope that helps. Let us know if you have any questions or if you need further assistance.


    Related Guide:

    Explanation of Email Notification and Autoresponder Settings

  • shakedog
    Replied on August 7, 2020 at 6:28 PM
    Thank you so much for your awesome reply. I'll fix this now. Have a great
    day!
    Aloha.
    -------
    Matt
    ...